Yes! It is commonly misunderstood
that a PayPal account is needed in order to make payments through PayPal. The
truth is you DO NOT need one, although we strongly recommend you sign up to
enjoy the added ease of use.
By using PayPal, we can process
& deliver your orders to you in a shorter time. PayPal is the easiest &
most secure way to make payment online. No account needed. For more
see how PayPal works for you.
All our orders
are shipped within five working days through SingPost Registered Mail which
comes with a tracking code. (In the rare case of an item being out of stock and
requiring additional time to repair, we'll get in touch with you right
Singaporean customers can expect to receive their order within 2-3 working
days. For shipment to all other countries, please refer to this link for approximate
orders, the tracking will temporarily stop updates when they pass customs as
the local postal service will then take over delivery.
will be responsible for any VAT/customs-related charges implemented by their
country (on our end, we take care to prevent price-related charges by only
declaring a safe amount)
orders, please send as Special Requests through CONCIERGE BOX and we will make the
how a world of difference your Personalised note would make. Engraving requests
can be indicated under “Special Instructions for Seller” in the Check Out page.
Do note that only Selected items can be Engraved due to space limitations and
there will be nominal charge of SGD 20 per item. Please add another 7 - 14 days
on top of the usual delivery time for Orders with Engraving requests.
Our items are carefully checked
to be in excellent condition before packing and bubble-wrapped to ensure safe
delivery to your doorsteps. In the unlikely event that the items were Defective
or Damaged upon receipt, please send in your request for Exchange of the same
item(s) through our CONCIERGE BOX within 7 days upon receipt. Please indicate your Order no. and name
of the affected Item(s) in your message.
affected item(s) must be unused and in the original packaging to be mailed to: 1 Irving Place #09-03, The Commerze@Irving,
Once the returned item(s) is/are
received and inspected, we will send you an email notification on the status of
your Exchange request.
If the same item(s) is/are not
available, we will process a Full Refund in your original payment mode within 7
working days from request approval date.
For Exchanges due to Sizing of Rings or Necklaces, please send in your
requests through our CONCIERGE BOXwithin 7 days upon receipt. If the same items in the preferred
sizes are not available, you may exchange for same or higher value items or
request for a Full Refund in the form of Love
For Exchanges due to Change of Mind, we would like to hear from you as
well! We want to see if we have something else in our coffers to meet your
expectations or if there are any other reasons that you need to seek our
understanding on. Please send in your
requests through our CONCIERGE BOXwithin 3 days upon receipt.
seek your understanding that Shipping costs are non-refundable.