Our items are carefully checked to be in excellent condition before packing and bubble-wrapped to ensure safe delivery to your doorsteps. In the unlikely event that the items were Defective or Damaged upon receipt, please send in your request for Exchange of the same item(s) through our CONCIERGE BOX within 7 days upon receipt. Please indicate your Order no. and name of the affected Item(s) in your message.
The affected item(s) must be unused and in the original packaging to be mailed to: 1 Irving Place #09-03, The Commerze@Irving, Singapore 369546.
Once the returned item(s) is/are received and inspected, we will send you an email notification on the status of your Exchange request.
If the same item(s) is/are not available, we will process a Full Refund in your original payment mode within 7 working days from request approval date.
For Exchanges due to Sizing of Rings or Necklaces, please send in your requests through our CONCIERGE BOX within 7 days upon receipt. If the same items in the preferred sizes are not available, you may exchange for same or higher value items or request for a Full Refund in the form of Love Points.
For Exchanges due to Change of Mind, we would like to hear from you as well! We want to see if we have something else in our coffers to meet your expectations or if there are any other reasons that you need to seek our understanding on. Please send in your requests through our CONCIERGE BOX within 3 days upon receipt.
We seek your understanding that Shipping costs are non-refundable.-----